Hôtel Spa Le Splendid - 4 stars Group accommodation in Dax

Traveller Reviews Google Hôtel Spa Le Splendid

4.1 sur 5 2128 reviews

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  4 sur 5 Reviews posted by Filipe Teixeira on 21/11/2023

  Renovated art deco hotel!! The rooms are not very fancy or modern, but the hotel compensates with a great spa. Price is quite low for 4 Star hotel but you have to pay 16€/day for the spa so I guess it's ok. If you're coming to enjoy the spa and you don't care much about the room, it's great. Breakfast is good, a lot of different options, most of them local. Dinner is also good but not amazing. Some improvements needed for 5 stars, but overall it's a good ratio for price/quality.

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  1 sur 5 Reviews posted by Shlomo on 04/09/2023

  Horrible experience. After we checked out of the hotel, we noticed that we got overcharged an extra amount. When we called back the hotel about the issue, what we expected is a quick apology and a refund. Instead, what followed is a total of more than 26 minutes of arguing on the phone across two calls, waiting on hold endlessly, sending a long detailed email until they finally admitted that they overcharged us 34 euros and said they will refund the amount. Unfortunately the story didn't end there, more than a month after we still haven't received a refund. When we inquired about the status of the refund they ignored us completely and didn't respond to our further 2 emails. Instead, they kept money that doesn't rightfully belong to them, despite us making all efforts to retrieve it. This hotel is supposed to be a 4-star spa hotel. This experience was anything but relaxing to us. The behaviour of the staff was below all standards of professionalism when it came to dealing with our issue, which was caused by their own miscalculation in the first place.

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  4 sur 5 Reviews posted by chantal semaan on 05/12/2023

  I really like the retro vibes of this hotel the reception crew are really nice the breakfast is good and the spa is very classy